Importance of complaints procedure to reduce abuse in adults

Making complaints processes accessible This post is taken from a presentation given at the third Disability Conference; Another complaint, another Improvement. Why is it so Difficult to complain? Making your complaints processes more accessible.

Importance of complaints procedure to reduce abuse in adults

Physical abuse can also include depriving them of basic needs such as food, medicines, or giving too much medication. This type of abuse includes punching, pushing, shaking, pinching, burning, force feeding, and any sort of physical punishment or restraint. Signs of abuse include physical signs as well as sudden changes in behaviour or refusal of a caregiver to allow visitors to see an elder alone.

Sexual abuse is non-consensual sexual contact of any kind. Sexual abuse can be difficult to detect except for those involved in their nursing care. Signs include the physical signs. Always investigate allegations of sexual abuse by a vulnerable adult.

Importance of complaints procedure to reduce abuse in adults

Emotional, psychological abuse is defined as; Inflicting mental pain, anguish, or distress on an elder person through verbal or nonverbal acts. Emotional abuse can be difficult to detect unless witnessed.

People being abused in this way can show changes in behaviour, fear when in the presence of the abuser, agitation or withdrawal. Repeated instances of poor care may be an indication of more serious problems.

Institutional Abuse is abuse as described above that arises from an unsatisfactory regime. It occurs when the routines, systems and norms of an institution override the needs of those it is there to support. Such regimes compel individuals to sacrifice their own preferred life style and cultural diversity in favour of the interests of those there to support them, and others.

This can be the product of both ineffectual and punitive management styles, creating a climate within which abuse of Adults at Risk, intentional or otherwise, is perpetrated by individual staff and others.

There is a lack of good leadership within the institution and members of staff are not equipped to carry out the care required. Managers and staff of such services have a responsibility to ensure that the operation of the service is focused on the needs of service users, not on those of the institution.

Managers will ensure they have mechanisms in place that both maintain and review the appropriateness, quality and impact of the service for which they are responsible. These mechanisms will always take into account the views of service users, their carers and relatives.

Inflexible routines set around the needs of staff rather than individual service users, e. These can arise through lax, uninformed or punitive management regimes.

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Signs and Symptoms of Institutional Abuse: Financial Abuse is defined as "the unauthorised and improper use of funds, property or any resources belonging to an individual".

Financial or exploitative abuse is defined as the illegal taking, misuse, or concealment of funds, property, or assets of a vulnerable elder.

Those who financially abuse may be people who hold a position of trust, power, and authority or has the confidence of the Adult at Risk. Self-neglect on the part of an Adult at Risk will not usually lead to the initiation of adult safeguarding procedures unless the situation involves a significant act of commission or omission by someone else with established responsibility for the adult's care.

However if practitioners are concerned that an Adult at Risk is neglecting themselves to pg. Neglect is defined as failing or refusing to provide food, shelter, healthcare or protection for a vulnerable elder.

Neglect is defined as 'the repeated deprivation of assistance that the Adult at Risk needs for important activities of daily living, including a failure to intervene in behaviour which is dangerous to the Adult at Risk or to others, and poor manual handling techniques. The physical signs of neglect are often easy to see.

Dirty surroundings, poor personal hygiene, soiled bedding, smell, untreated cuts or sores, poor dental hygiene. The signs of Physical Abuse are often evident but can also be hidden by the abuser or the victim.

Any unexplained injuries should always be fully investigated.


Evidence to look out for includes: Signs and Symptoms of Psychological Abuse: Signs and Symptoms of Neglect: Signs and Symptoms of Sexual Abuse: Signs and Symptoms of Financial Abuse: One of such factors may be symptoms which occur after stopping of taking drugs.

A person begins to get depressed. Also some types of personality disorders can contribute to abusing the person suffering from them. Low Self-esteem, low sense of self-worth, pre-exposition to abuse, substance abuse, low economic resources, homelessness, and sexual abuse as a child are just a few factors that make individuals vulnerable to abuse.

Factors related to the individual who is vulnerable to abuse: Every professional must acknowledge and take appropriate action if abuse is suspected. All allegations must be regarded as serious.Training Standard: Safeguarding Adults at Risk How a clear complaints procedure, and staff support procedures, reduce the likelihood of abuse.

What to do if an adult is at risk of abuse; including how to raise concerns within their local whistleblowing policy procedures. Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse.

Importance of accessible complaints procedures: Complaints are a very important form of feedback. 【Explain the Importance of an Accessible Complaints Procedure for Reducing the Likelihood of Abuse】Essay Example You Can Get This Essay FREE or HIRE a WRITER Get "A+" for Your Essay with StudyMoose ⭐ A Lot of FREE Essay Samples HERE!

Safeguarding adults encompasses a range of activities, including the prevention and reduction in Abuse. All professionals engaged in supporting adults are focused on preventing Abuse and harm within their everyday practice.

Ways to reduce likelihood of abuse 3. Responding to suspected or disclosed abuse Be aware of the importance of an accessible complaints procedure for Secrets and No Hiding Place when it comes to exposing the abuse of adults at risk”. This document is called No Secrets. Complaints are good way of considering how well the services are provided, it also helps us to identify if there are any weaknesses e.g.

potential for abuse and neglect. A complaints procedure.

How can an accessible complaints procedure reduce the likelihood of abuse